Find answers to common questions about Barter Express
Creating an account is simple! Click the "Sign Up" button on the homepage, provide your email address, create a password, and fill out your profile information. You'll need to verify your email address before you can start using Barter Express.
Once logged in, go to your Dashboard and click "Add Item". Fill in the item details including name, description, category, and condition. Upload clear photos of your item - our AI valuation system analyzes the images and description to provide an accurate market value estimate. Click "Save" to submit your item for review.
Items may not appear immediately due to moderation. We review all listings for quality and compliance with our community guidelines. This usually takes 24-48 hours. If your item hasn't appeared after this time, check that you've provided all required information and clear photos.
Our AI-powered valuation system analyzes your item's images and description to estimate its fair market value. The system considers factors like item condition, brand, age, and current market prices. Our professional appraisal team then reviews the AI valuation and approves or adjusts it if needed. This ensures fair credit awards that reflect true market value.
1. List your item on Barterex - provide photos, description, and details
2. Our team verifies and approves your item
3. Upon approval, you receive Barter Credits equivalent to your item's value
4. Browse the marketplace to find items you want
5. Select an item and use your credits to acquire it
6. Barterex arranges delivery to your location
7. Confirm receipt and rate your transaction
We take safety very seriously! All users are verified and identity-checked before participating. Every item is reviewed and approved by our team. All transactions are processed through our secure platform with built-in protection mechanisms. There is no direct contact between users - Barter Express handles all coordination, delivery, and transaction verification. This eliminates common risks associated with informal trading. Report any suspicious activity to our support team immediately.
After completing a trade, both parties can leave a rating and review for each other. Ratings help build trust in the community. You can only rate after a trade is complete. Your rating history is visible on your profile to help others decide whether to trade with you.
Creating an account and listing items is completely free! We don't charge for trades. However, optional services like premium listing features or expedited shipping options may have associated costs. All fees will be clearly displayed before you make any purchase.
If you have an issue with a transaction, contact our support team immediately through the app. Document the problem with screenshots, photos, or other evidence and submit a support ticket. Our support team will investigate all issues, including delivery problems, item condition mismatches, or technical issues. We work toward a fair resolution for all parties involved.
Barter Express arranges all deliveries on your behalf. When you acquire an item, we coordinate the pickup from the seller and delivery to your location. You can track your delivery in real-time through the app. We use secure, verified courier partners to ensure safe and timely delivery. For valuable items, tracking and insurance are provided automatically. You'll receive notifications at each stage of the delivery process.
You can cancel a trade offer while it's still pending (before the other person accepts). Once both parties have accepted and the trade is in progress, cancellation policies apply based on the delivery method. Contact support if you need to cancel a completed exchange.
You can request account deletion from your account settings. However, if you have active or pending trades, you'll need to complete or cancel them first. Your rating history will remain visible to the community even after account closure to maintain trading history integrity.
Visit our Contact Us page to reach our support team. You can also check our About Us page for more information. We typically respond to inquiries within 24 hours.