Before trading
Verified user accounts
All Barter Express users undergo identity verification before they can trade. We verify government-issued IDs and cross-check information to prevent fraud and ensure accountability.
Item verification & approval
Every item is physically verified by our team before an exchange is finalized. We verify item authenticity, condition, and accuracy of descriptions. Until then, your item stays with you, and only items that pass verification can be exchanged.
Fair valuations
Our AI-powered valuation system analyzes item images and descriptions to provide market value estimates. Our professional appraisers review valuations, and physical verification confirms the item matches what was described, to prevent disputes over item value.
Secure BXC system
Your ᗸ BXC (Barter Express Credits) balance is a platform credit, not cash or a bank deposit. BXC can only be used through our platform. All credit movements are recorded and traceable.
Secure verification & handover
You keep your items until verification
Barter Express does not store or hold your items while they are valued or listed. Items are handed over only when a reservation requires physical verification, within the 72-hour settlement window.
Pickup station or home service
Verify at one of our pickup stations at no charge, or choose the home service. The home-service fee is quoted upfront, paid by you, and non-refundable. You never need to contact other users to arrange handover.
Item insurance
Items in transit through our courier partners are insured. If an item is lost or damaged during courier delivery, you receive compensation.
Delivery confirmation
You'll receive notifications at each stage of verification and delivery. Confirm receipt in the app to complete your exchange. Disputes can be filed if items don't match descriptions.
Credits & payments
Verified BXC
BXC earned from a valuation are provisional. They can be used only to reserve items, and are confirmed once your item passes physical verification. BXC cannot be refunded to external accounts - they can only be used on Barter Express.
Reserved BXC
When you reserve an item, the BXC involved are reserved against that trade. They are released or applied depending on the outcome of verification. If there's a dispute, our support team can mediate and adjust BXC if needed.
No wire transfers to individuals
Barter Express never asks you to send money to individuals or to pay anyone other than the company. Exchanges are settled in BXC. The only cash payments are the ₦100 fee for valuations beyond your daily free one and the optional home-service fee, both paid on the platform, and the transaction fee on completed exchanges, which is never deducted automatically and is paid directly to the company at our office by bank transfer or other available methods.
Account security
- Use a strong, unique password
- Enable two-factor authentication on your account
- Never share your password with anyone
- Log out from shared computers
- Update your password regularly
- Keep your email address secure
- Monitor your account activity regularly
- Report suspicious login attempts immediately
- Verify email addresses that contact you from the platform
Report suspicious activity
Report fraudulent listings
If you encounter suspicious behavior, false listings, or concerning users, use the report feature. Provide details about the concerning activity and our moderation team will investigate.
Contact support immediately
Report scams, harassment, fraudulent items, or safety concerns to our support team right away. We take these matters seriously and investigate promptly.
Transaction issues
Dispute any transaction where the item doesn't match its description or doesn't arrive. Our support team will review verification and delivery records and may compensate you, adjust your BXC, or reverse the exchange.
Community standards
Help keep Barter Express safe by reporting abusive users, suspicious behavior, and policy violations. Our moderation team acts swiftly on credible reports.